"Frank was very entertaining and gave great information. He's experienced, knowledgeable, personalizes and brings humor to his presentation. I went right back to workplace and shared several points with other staff."

VAWNY, Volunteer Administrators of Western New York

"Frank, you are a dynamic speaker! Thank you for giving your talents and time."

Danielle Crisp, Youth Power Director

​"Thank you for being a guest speaker at our recent Advantage on Location seminar in Buffalo. Your light-hearted presentation on collaborations was enjoyed by all and contained such valuable content. You certainly helped make day two a success!"

Brandi Gruisa and the TA Staff - Abstinence Clearinghouse

“Your presentation was awesome! It was enjoyed by all! Saw a few at the next Coordinated Federal Campaign meeting, who were very enthusiastic about it.”  
Marilyn Wilson - United Way of Buffalo and Erie County
"Frank went above and beyond at our conference. He kept the group motivated at the end of a very long two days. He was adaptable to the demographics and needs of our organization and directly related his knowledge and experience on the topic to our program, without losing any substance. Plus, he made us laugh. That's always the icing on the proverbial facilitation cake." 
Heather Savoy, Program Director - New York Campus Compact Americorps VISTA 

"His energetic presentation helped employees appreciate both the fundamentals and subtleties of quality customer service, using patience, sensitivity and humor."
Buffalo and Erie County Public Library

" Excellent trainer. Great speaker, made the class fun and enjoyable. Uses examples everyone can relate to" and "stimulating and informative" were just some of the comments attendees had about Frank Polkowski, presenter of Commerce Chenango's "How to deliver exceptional customer skills" workshop. Attendees were taught useful tips, techniques and skills on how to keep a customer happy, making the customer feel important, identifying effective telephone skills, follow-up techniques to ensure repeat business and saying “no” without antagonizing the customer."
Chamber of Commerce, Chenago

Workshop Notes

As promised at your session(s), here are additional notes, ideas, and discoveries we covered.

If you have any questions or want to share more ideas, give me a call.

Client Corner

Rotary District 7090 Conference, Holiday Valley, NY

​Flipchart Notes: Leading by Example

Frank Polkowski